Frequently Asked Questions


We understand that time is of the essence when it comes to damage restoration, and we will do our best to get to you as soon as possible. We typically arrive within an hour of receiving your call.

Usually, the answer is no. Insurance companies want you to focus on the damages first to prevent more damage.

No, you do not have to use the restoration company your insurance refers to. You are free to choose any restoration company that you feel comfortable with. However, it is important to note that your insurance company may not cover the full cost of the repairs if you do not use a company that they have approved.

No problem, but keep in mind that if your plans are too extensive, you might need to hire an additional contractor.

FastFix Restoration specializes in mitigating water damage. We assess, clean, dry, and restore properties affected by water-related incidents such as flooding, leaks, burst pipes, and sewage backups.

The sooner, the better. It’s crucial to contact us as soon as you discover water damage. Quick action can prevent further damage and reduce restoration costs.

Safety is paramount. If there is standing water or electrical hazards, avoid entering the affected area. Contact us, and we will assess the situation and advise you on safe entry.

Yes, we work with most insurance companies and can assist you in the claims process. We provide detailed documentation of the damage to facilitate your claim.

The time varies depending on the extent of the damage. We aim to complete the restoration process as quickly as possible while ensuring thorough drying to prevent mold and further issues.

Yes, we prioritize eco-friendly and safe cleaning products to protect your health and the environment while effectively restoring your property.

Our technicians are highly trained and certified in water damage restoration, mold remediation, and other related areas. They stay up-to-date with the latest industry standards and best practices.

In many cases, you can remain in your home or business during the restoration process. However, for extensive damage, safety, and convenience, temporary relocation may be recommended.

We accept various payment methods, including insurance claims, credit cards, and checks, to make the process as convenient as possible for our clients.

Water Damage

Water damage is caused by a small amount of water that has leaked into a home or business. Flood damage is caused by a large amount of water that has entered a home or business, typically as a result of a storm or other natural disaster.

No, not if you deal with your home’s water damage immediately. Do not let any water sit, that is what causes detrimental mold growth.

We are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC)state-licensed residential and commercial general contractors. We have the best equipment and most experienced team in LA.

Water usually causes additional damage the longer it sits in your house. It will cause saturation and deterioration of your possessions and the building itself, which is what leads to mold growth. Acting fast is imperative when it comes to water damage.

Water damage typically refers to damage caused by internal sources such as burst pipes or appliance leaks, while flood damage specifically involves water intrusion from external sources like heavy rains, storms, or natural disasters.

The duration varies depending on the extent of the damage. It can range from a few days for minor damage to several weeks for extensive restoration work.

Water damage restoration equipment includes specialized tools and machines used to assess, extract, dry, and restore properties affected by water damage. It is essential for efficient and effective restoration to prevent further damage and mold growth.

While some equipment may be available for rent, it’s typically recommended to hire a professional restoration company with the expertise to use the equipment correctly. Improper use can worsen the damage.

Common equipment includes water extractors, dehumidifiers, air movers, moisture meters, and thermal imaging cameras.

A water extractor, also known as a wet vac or water pump, is used to remove standing water from a property. It suctions water into a tank, preventing further damage and facilitating drying.

Dehumidifiers remove excess moisture from the air, accelerating the drying process and preventing mold growth and further damage.

Air movers are high-velocity fans that promote evaporation by blowing air across wet surfaces. They enhance the drying process by increasing airflow.

Moisture meters measure the moisture content of various materials in your property, helping technicians determine the extent of water damage and monitor the progress of drying.

Thermal imaging cameras help detect hidden pockets of moisture by capturing temperature variations. This allows for targeted drying efforts.

While household fans and dehumidifiers can help in minor cases, professional-grade equipment is typically needed for larger or severe water damage situations to ensure thorough and efficient restoration.

Mold Remediation

Mold remediation is the process of removing and mitigating mold growth from indoor environments. It is necessary to protect your health and property, as mold can cause health issues and structural damage.

  • Common signs include a musty odor, visible mold growth, water damage, or allergic symptoms among occupants. If you suspect mold, it’s best to have a professional inspection.

Not all molds are dangerous, but some types, like black mold (Stachybotrys), can produce mycotoxins that pose health risks. Professional assessment can determine the type of mold and its potential hazards.

For small areas (less than 10 square feet), you may attempt mold removal using appropriate safety precautions. However, for larger or hidden mold problems, it’s safer to hire a professional.

Our technicians wear protective gear, use containment barriers, and employ HEPA filtration to prevent the spread of mold spores and protect both occupants and workers.

The duration varies depending on the extent of the mold infestation. Small-scale projects may take a few days, while larger ones could take weeks. We prioritize thoroughness to prevent re-infestation.

While we strive for complete removal, it’s impossible to guarantee that no mold spores remain. We ensure that mold levels are reduced to safe and acceptable levels according to industry standards.

Maintain proper ventilation, control humidity levels, and promptly address water leaks to prevent mold recurrence. Regular inspections are also advisable.

We take precautions to make the remediation process safe for all occupants, including pets and children. Temporary relocation during the process may be recommended for safety and comfort.

Fire Damage

Fire damage restoration is the process of repairing and restoring a property after a fire. It is necessary to assess and repair structural damage, eliminate smoke and soot residues, and restore the property to its pre-fire condition.

As soon as the fire is extinguished and authorities permit entry, you should contact a fire damage restoration company. Immediate action can prevent further damage and increase the chances of salvaging items.

After the fire has been extinguished by first responders, priority #1 is to be sure your family members and pets are safe. Then after that, call us immediately for assessment and planning.

No fire is the same. It is all dependent on the extent of the damage; from- how many rooms were destroyed in the house, as well as other factors. We clean efficiently and quickly. This typically requires between a few days to a few weeks.

We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Don’t forget smoke is really dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.

Yes, we work with most insurance companies and can assist you in navigating the insurance claims process, including providing documentation of the damage.

Yes, we have specialized equipment and techniques for smoke odor removal. We ensure that all traces of smoke odor are eliminated from your property.

Many personal belongings can be salvaged through cleaning and restoration techniques. We have the expertise to assess and restore items damaged by fire, smoke, and water.

Continue to follow fire safety practices, such as installing smoke detectors and fire extinguishers, and have a fire escape plan in place to prevent future incidents.

If you have any more questions or need assistance with water damage restoration, please don't hesitate to contact FastFix Restoration Company. We are here to help you through this challenging situation and restore your property to its pre-damaged condition.


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